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How Bonus Bet Handles Your Account Data

This page sets out how we collect, store and use the details tied to your Bonus Bet account — from your phone number at sign-up to the bKash, Nagad or Rocket reference you use for a transfer.

Account dataWallet referencesLogin activityCookie useData requests
Bonus Bet How Bonus Bet Handles Your Account Data
HOW WE PROTECT DATA

Data Handling Behind Your Account

We'd rather hold less account data and keep it accurate than collect more than we need. Login credentials, wallet references and session logs are stored separately, with the sensitive parts encrypted, and only specific support staff can view a full wallet trail. Cookies mainly keep you logged in between visits and remember your last screen, so switching from the app to a mobile browser doesn't reset your session. None of this replaces your own judgement — keep your PIN and OTP private, and tell us the moment something on your account looks off.

Encrypted Wallet References

Transaction references from bKash, Nagad and Rocket are stored in encrypted form, and only the support staff handling a specific request can view the full reference.

Cookie Use

Cookies keep your session active between the app and a mobile browser and remember basic display settings — they don't get shared outside Bonus Bet for advertising.

Account Security Checks

Unusual login patterns, like a new device or a location change, trigger an OTP recheck before your account or wallet balance can be accessed again.

Data Retention & Correction

We hold account and transaction records only as long as your local law requires, and you can ask us to correct or update saved details at any time.

REACH US DIRECTLY

Contact Paths for Privacy Questions

If you want to know what we hold on your account or ask us to correct a saved mobile number, don't guess — write to us through the same channel you'd use for a wallet or login issue. Our support team can walk you through what a data request looks like, how long that check takes, and what proof of account ownership we need before we make any change. Requests tied to bKash, Nagad or Rocket references go through extra checks since they touch a live wallet.

Live Chat Support Open live chat from your account dashboard on mobile or desktop to ask about stored data, saved wallet references or a correction to your profile details.
Email Requests Send a written request if you want a copy of what we hold, or if you'd rather not explain the issue over chat — we log the ticket against your account ID.
In-App Account Help Use the Help section inside the app or mobile browser to flag a login or device you don't recognise, which we treat as a security and privacy matter together.

Common Privacy Policy Questions

These are the privacy questions we hear most often from account holders in Bangladesh — what we store when you sign up, how a bKash, Nagad or Rocket reference is handled once a transfer is made, and what happens when you ask for a copy of your data or a correction to a saved detail. If your question isn't covered here, our support channels can walk you through the specific request.

We store your mobile number, login credentials, wallet reference from your bKash, Nagad or Rocket transfer, and basic session data like device type and last login time.

We only share a wallet or bank reference with the payment partner needed to verify a specific transfer — we don't pass your details to outside marketers or unrelated third parties.

Yes — contact support through live chat or email with your account ID, and we'll walk you through what's stored and how to request a correction or copy.

How long we hold records depends on the law that applies in your region, since data retention rules for online betting services vary by country and local regulation.

Switching devices triggers an OTP recheck rather than a privacy issue on its own — we log the new device so future logins from it are recognised faster.

Reach out through the in-app Help section or live chat with your account ID ready, and support will update the saved detail once ownership is confirmed.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.